CapitaLand Integrated Commercial Trust 102 Risk Management Material Risks Key Mitigating Actions Human Capital Inability to attract and retain talent and/or build organisational capabilities to support the strategic objectives. • Leverage learning and development programmes, along with internal and external talent pools to enhance the skills of its workforce and address capability gaps. • Regular Employee Engagement Surveys are conducted to improve communication and the work environment, fostering a more positive and engaged workforce. Regulatory and Compliance Non-compliance with applicable laws, regulations and rules, relating to fund management, tax, data protection and privacy, financial crimes and sanctions in the major economies and key markets where CICT Group operates. • Maintain a framework that proactively identifies the applicable laws, regulations and rules, assesses the regulatory and compliance risks and embeds compliance risk mitigation measures into day-today operations. • Leverage in-house specialised teams in CLI such as legal, compliance and tax, and external consultants to provide advisory services and updates on changes to laws, regulations and rules. • Rely on CLI’s Group-wide policies and procedures to address the requirements of the applicable laws, regulations and rules such as Personal Data Protection Policy, Anti-Money Laundering and Countering the Financing of Terrorism Policy, Global Sanctions Compliance Policy and Tax Strategy. • Adopt blended compliance training approach through e-learning and in-person sessions to raise awareness and train employees on ways to avoid or prevent non‑compliant behaviour. Safety, Health and Well‑being Increased expectations from stakeholders for our properties to provide a safe and healthy environment that contributes to their well-being. • Entrench a sustainable safety culture through deep safety capabilities, disciplined safety practices, and a progressive safety mindset that drives key performance targets for both CICT and its supply chain. • Leverage on CLI’s Environmental, Health and Safety Management System with ISO 14001 and 45001 certifications in the relevant operating markets. • For more information, please refer to CICT’s website: https://www. cict.com.sg/environmental.html Sales & Leasing Strong competition, poor economic and market conditions are some key factors that could result in key tenants not renewing their leases, adversely affecting the leasing performance of CICT Group’s properties. • Proactive leasing strategy to establish and maintain a diversified tenant base and a well spread lease expiry profile. • Build loyalty with proactive tenant management strategies to understand and address tenants’ changing needs and regular engagement to improve tenant retention rate. • Closely monitor tenants’ sales performance and occupancy costs to ensure sustainable trade mix for CICT Group’s retail properties. • Review asset plan and carry out asset enhancements to maintain relevance and appeal of CICT Group’s assets. • Actively monitor relevant leasing trends and market transactions in the market to ensure competitiveness of CICT Group’s properties.
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