Engagement Channels • Informal and formal staff communications • Employee engagement programmes - volunteer and recreation club activities • Employee engagement surveys • Performance appraisals • Teambuilding workshops/ training courses Focus Areas • Business strategy communication and employee engagement • Reward and recognition • Training and development • Work-life balance, employee welfare, health and well-being Response • Communicate financial performance, target performance indicators, business strategy and employee engagement plan at communication sessions • Assess performance annually to review performance and identify training and development goals • Monitor occupational health and safety issues • Identify action plans to improve employee welfare and well-being • Conduct online training on Fraud, Bribery & Corruption awareness annually, which was completed by 95% of employees and all of the Manager's staff in FY 2022 Engagement Channels • Term contractor/vendor evaluation system • Collaborate with suppliers to manage EHS challenges • Sharing of the following information with supply chain: – CapitaLand’s EHS Policy – SOPs, contractor management guidelines and house rules for compliance Focus Areas • Fair and reasonable treatment • Alignment with EHS objectives and OHS practices Response • Recognise supply chain for exceeding standards in service quality (CapitaLand HOST Programme) • Collaborate to manage EHS challenges such as an epidemic outbreak • Monitor and report EHS performance quarterly • Evaluate term contractors and vendors half-yearly and engage in feedback sessions for continuous improvement • Share CapitaLand’s Supply Chain Code of Conduct with suppliers which sets out the requirements in the areas of legal compliance, anti-corruption, human rights, health and safety, as well as environmental management – All suppliers with new or renewal contracts in FY 2022 signed CapitaLand’s Supply Chain Code of Conduct • Build win-win partnerships EMPLOYEES To develop a high-performance work culture that embraces diversity and teamwork SUPPLIERS To be a fair and reasonable buyer of goods and services and share industry best practices CapitaLand Integrated Commercial Trust 38 Stakeholder Groups Stakeholders and Communities
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