Areas of Focus 2030 Targets & Commitments 2023 Performance Diversity • At least 40% female representation in Senior Management Level • 67% female representation in CICTML's Senior Management Level Human Capital Development • Employee engagement survey score of at least 80% (with at least 85% participation) • 84% CLI global employee engagement score • 93% CLI global employee participation rate • At least 85% of employees to attend one ESG training programme and be future-ready and productive through CLI Building Capability Framework (BCF) • 99.6% of CICT employees attended at least one ESG programme • 99.2% of CICT employees attended at least one programme under BCF Supply Chain Management • Contractors and vendors to abide by CLI's Supply Chain Code of Conduct • 100% of CICT’s supply chain agreed to abide by CLI's Supply Chain Code of Conduct Proactive Customer Relationship Management • Annual/biennial tenant satisfaction surveys • Community engagement activities • Encourage employee volunteerism • Ensure emergency response procedures are in place • Conduct periodic safety briefings such as biannual emergency evacuation drills • Achieved a satisfaction score of 81.8% with a response rate of 88.5% for the annual survey conducted for retail tenants in 2023. • 755 volunteer hours by CICT employees • Two evacuation drills conducted for all properties Perpetual Target 2023 Performance Human Rights • Zero tolerance of child/forced labour • Zero cases of child/forced labour Occupational Health & Safety • Maintain ISO 45001 certification for its OHS Management System • Zero incident resulting in staff fatality and permanent disability • Zero incident resulting in contractor staff fatality and permanent disability • Retained ISO 45001 certification • Zero staff fatality and permanent disability • Zero contractor staff fatality and permanent disability COMMITMENT & PROGRESS Overview Environment Social Governance References SUSTAINABILITY REPORT 2023 47
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