ENGAGING OUR STAKEHOLDERS A CURATED APPROACH FOR STAKEHOLDERS • Programmes and activities • Office Tenant Relations Specialists and Key Account Managers as regular contact points for tenants • Meetings with key existing and new tenants and other informal tenant gatherings, such as shop/office openings • Joint promotions and strategic partnerships • Monthly newsletter “your Workplace Community” • Social media platforms • Post-event feedback • Half-yearly email message fromCEO, Retail and Workspace Engagement Channels Focus Areas Response • CICT website (www.cict.com.sg) • Annual general meetings • SGXNet announcements • Annual reports • Sustainability reports • Biannualmediaandanalysts resultsbriefings • Analyst group calls • Roadshows, conferences, meetings, teleconferences • Tour of CICT’s properties INVESTORS To provide timely and consistent communication to investors and be a choice investment • Quality and well-managed properties • Environment, health and safety • Knowledge-sharing and market trends • Operational efficiency • Delightful customer experience • Corporate social responsibility • Vibrant communities • Maintain efficient, green-rated properties • Curate and optimise tenant mix and reconstitute portfolio proactively • Leverage technology and digital platforms such as CapitaStar’s ecosystem, including its mobile application CapitaStar@Work, to extract synergies and cross-selling opportunities • Regular engagement with tenants to build relationships and ensure prompt responses to their needs • Long-term sustainable distribution and total returns • Communication on business performance, expectations and strategies • Address ESG risks and opportunities • Reconstitute portfolio proactively • Manage assets and portfolio proactively • Manage capital prudently • Uphold strong corporate governance • Create value via a disciplined approach to acquisitions and divestments • Seek and evaluate investor feedback • Commit to annual sustainability reporting • Participate inGRESB real estate assessment annually • Build win-win partnerships TENANTS To be the landlord of choice by understanding our tenants’ needs and concerns 54 CAPITALAND INTEGRATED COMMERCIAL TRUST
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