ENGAGING OUR STAKEHOLDERS OUR EMPLOYEES Employee Engagement Survey The Employee Engagement Survey is a platform for all CLI employees to share their thoughts and feedback about working in the organisation. The gathered results offer insights into how employees perceive their work environment and highlight areas needing enhancement. With 93% participation for CLI Group, the survey achieved an employee engagement score of 84%. 360 Degree Feedback Survey To cultivate a robust leadership culture, CLI introduced the 360 Degree Feedback Survey in 2020, designed to provide leaders with comprehensive insights into their strengths and areas for development based on constructive feedback from employees. Furthering this goal, the CLI Leadership Feedback Survey was conducted in 2022, centering on specific leadership competencies outlined in the CapitaLand Leadership Model, to ensure that leaders are equipped with the necessary skills and competencies for effective leadership. The survey is conducted every 2 years to allow leaders time in between to review the feedback and work on the action plans. Voice of Employees The Voice of Employees is an additional channel for listening and feedback, aimed at collecting ideas, perspectives, and suggestions to enhance the employee experience. It allows employees to share their thoughts on various aspects such as systems, processes, culture, or benefits, enabling the identification of improvement areas. This feedback is essential for implementing changes that will benefit both the employees and the organisation. The Ambassador Programme As part of employee engagement, the Ambassador Programme is an initiative by the REIT management launched in 2022 to gain deeper insights into employee needs and experiences. The Ambassadors undergo specialised training to provide support and guidance to their peers. They serve as a valuable sounding board for any concerns or innovative ideas, effectively bridging the communication gap betweenmanagement and employees, ensuring a more cohesive and understanding workplace environment. CICT Field Trip and Team Bonding in Johor Bahru, Malaysia In November 2023, the CICT team embarked on a field trip to Johor Bahru, combining enrichment and team bonding. The field trip included two property visits, team-building activities, and city exploration. Beyond strengthening personal connections and teamwork, the property visits allowed the team to deepen their expertise in real estate. The team-building activities promoted effective communication and collaboration, enhancing group cohesion. The CICT team beamed with joy during their field trip to Johor Bahru 84% CLI global employee engagement score CLI Listed Funds - Cross-REIT Sharing and Team Bonding This event serves as a cross-REIT knowledge sharing and team bonding initiative. It offers a valuable platform for leaders to exchange their insights and experiences in managing the CLI REITs and navigating various challenges in the year. In addition, the team bonding initiative nurtured deeper connections among the CLI REITs, enabling them to collaborate with greater cohesion and formulate strategies to attain organisational goals collectively. Employees of CLI Listed Funds gathered to share ideas and experiences 78 CAPITALAND INTEGRATED COMMERCIAL TRUST
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