SUPPLY CHAIN CONTRACTORS IN OPERATIONAL PROPERTIES Guided by CLI’s contractor management guidelines which require all contractors to comply with local government and other legal requirements, vendors and service providers are required to submit a copy of their risk assessments of activities that may affect the OHS of CICT’s staff or visitors. CICT provides contractors with a copy of CLI’s EHS Policy. They are required to ensure that their staff are sufficiently trained or are briefed on EHS measures and abide to contractor house rules stipulating requirements such as the deployment of personal protective equipment, the reporting of accidents, and proper disposal of debris and toxic waste. Since 2012, CICT’s Singapore properties have aimed to appoint contractors who are at least bizSAFE3 Level 3-certified. A valid bizSAFE certification is also required when renewing contracts. Where applicable, CICT stipulates similar requirements for its overseas properties. In 2023, 100% of CICT appointed contractors4 in Singapore were at least bizSAFE Level 3-certified. CICT identified its term contractors (cleaning and security vendors) at its operational properties to be critical suppliers, and tracked their health and safety performance at its properties globally. In 2023, the injury and lost day rate for CLI’s cleaning and security contractors was 1.4 cases per million hours worked and 20.4 days lost per million hours worked. 3 The bizSAFE programme is advocated by the Workplace Safety and Health Council in Singapore to promote workplace safety and health in small and medium enterprises. 4 Refers to term contractors where their work is on-site at CICT properties. CAPITALAND HOST PROGRAMME > 30 CICT Star HOST Winners in 2023 CICT requires the supply chains to comply with rigorous business conduct standards and provide topquality products and services. Through the CapitaLand HOST programme, we align service providers with our desired service levels. The HOST framework, embodying Hassle-free service, Operational excellence, Serving with passion, and Trustworthiness, sets the customer service benchmark for all our partners and their staff. HOST's objective is to ensure superior service and hospitality at CapitaLand properties for tenants and visitors. We collaborate closely with our partners for frequent training on the HOST principles to achieve these service goals. In addition, the Star HOST Awards celebrate service partners who show exceptional dedication to service excellence. ENGAGING OUR STAKEHOLDERS OUR SUPPLIERS 80 CAPITALAND INTEGRATED COMMERCIAL TRUST
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