30 CapitaLand Integrated Commercial Trust Social Commitment & Progress Please refer to CICT's website for information on our Social Framework. Areas of Focus 2030 Targets & Commitments 2024 Performance Diversity At least 40% female representation in Senior Management Level 50% female representation in CICT's Senior Management level Human Capital Development Employee engagement survey score of at least 80% (with at least 85% participation) 85% CLI global employee engagement score 90% CLI global employee participation rate At least 85% of employees to attend one ESG training programme and be future-ready and productive through CLI Building Capability Framework (BCF) 98% of CICT employees attended at least one ESG programme Supply Chain Management Contractors and vendors to abide by CLI's Supply Chain Code of Conduct 100% of CICT’s supply chain agreed to abide by CLI's Supply Chain Code of Conduct Proactive Customer Relationship Management Annual/biennial tenant satisfaction surveys 2025 tenant satisfaction survey for the Singapore portfolio is ongoing Australia portfolio's 2024 thirdparty tenant satisfaction surveys for office and retail tenants returned satisfaction rates ranging from 70% to above 90% Community engagement activities See the Engaging our Stakeholders section of this Report Encourage employee volunteerism 940 volunteering hours by CICT employees Ensure emergency response procedures are in place See the Health & Safety section of this Report Conduct periodic safety briefings such as biannual emergency evacuation drills Two evacuation drills conducted for all properties Perpetual Target 2024 Performance Human Rights Zero tolerance of child/forced labour Zero cases of child/forced labour Occupational Health & Safety Maintain ISO 45001 certification for its OHS Management System Retained ISO 45001 certification Zero incident resulting in staff fatality and permanent disability Zero staff fatality and permanent disability Zero incident resulting in contractor staff fatality and permanent disability Zero contractor staff fatality and permanent disability
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