APPROACH TO OCCUPATIONAL HEALTH AND SAFETY Training and Awareness To facilitate the effective implementation of its EHS Management System, staff training and awareness programmes are organised. In 2024, more than 92% of CICT employees attended at least one EHS-related training amounting to over 3,000 training hours. These include first-aid, chemical handling, electrical safety, ergonomics, EHS incident and emergency response training. This expands the reach of trainers to countries where CLI operates. Best practices on safety and lessons learnt through safety advisories and bulletins are shared on the CLI intranet. As part of the OHS Management System, emergency response procedures are in place to address potential OHS risks. Periodic briefings and annual evacuation drills are conducted to familiarise tenants with regular emergency response actions. Audited OHS Management System Since 2009, reputable, accredited third-party certification bodies have been conducting annual audits of CLI’s OHS and EHS Management Systems in line with international standards. Meanwhile, CLI has an internal audit system to ensure EHS conformance and effective implementation that are aligned with the ISO 14001 and ISO 45001 standards. Internal audits are diligently conducted at least once annually. OHS Risk Management Our objective is to eliminate or reduce risks. Hazard Identification and Risk Assessments are key components in CLI’s OHS Management System. They are reviewed annually or following an incident or where there is a significant process change. OHS hazards are identified from the administration, development and operational functions of CLI’s businesses, and their risks are assessed. Examples of hazards include slip, trip and fall, fall from height and falling objects. With OHS as a line function, the business units establish SOPs to minimise the risk of such hazard occurrences. Since October 2020, the ESIA was implemented as a mandatory requirement for new investments to proactively identify and mitigate risks. To further strengthen safety, CICT has adopted CLI’s Global Safety Guidelines to enhance safety standards across the organisation. CICT’s management team actively conducts property safety inspections, fostering a strong safety culture and identifying opportunities for improvement. The OHS of our stakeholders is of utmost importance to us. We recognise that an effective OHS management system is not only a key part of risk management but also vital for enhancing productivity, morale, and overall well-being of stakeholders. Our goal is to maintain a safe and secure environment in our properties, thereby optimising the shop and work experiences. In line with this commitment, CICT follows CLI’s Environmental, Health and Safety (EHS) Policy which outlines our commitment to managing OHS issues. In addition, CLI’s OHS Management System allows us to identify and review OHS hazards, assess risks, formulate policies, ensure accountability, develop action plans, and engage stakeholders actively. At CICT, OHS is a collective endeavour, with our Board, senior management and staff actively participating through an integrated EHSMS and various stakeholder engagement activities. CICT is committed to maintaining high OHS standards and minimising occupational injuries, aiming for a ‘zero harm’ outcome. Social Health & Safety 31 Sustainability Report 2024
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