CapitaLand Integrated Commercial Trust - Annual Report 2021

Creating sustainable value for stakeholders and forging relationships with them are the bedrock of our Trust. Stakeholders are most directly impacted by our operations, and vice versa. Our stakeholders comprise shoppers, tenants, communities, investors, employees, and suppliers. We endeavour to strengthen relationships by actively engaging with the various stakeholder groups and being attuned to issues that matter to them. We aim to work with relevant stakeholder groups to address issues and/or derive mutually beneficial solutions. Despite challenges arising from the pandemic, we pushed forth with our objectives by regularly engaging with stakeholders, more often via virtual channels, in line with the government’s safe management measures. ENGAGING OUR COMMUNITY AND VOLUNTEERING We collaborate with CapitaLand Hope Foundation (CHF), the philanthropic arm of CapitaLand Group, to nurture and inspire the young, improve the quality of life of seniors, and protect the environment for future generations, with a focus on communities where CapitaLand operates. Going beyond donations, the foundation also advocates volunteerism as an integral part of building a caring and inclusive community. We communicate our community and sustainability initiatives to stakeholders and invite them to participate in various activities. Our tenants and employees may also serve as volunteers in such activities, while their contributions-in-kind are given directly to the specific beneficiaries involved. To encourage volunteerism, CapitaLand employees are also granted Volunteer Service Leave (VSL) of up to three days. As part of our efforts to recognise and acknowledge staff’s social contribution as volunteers, CHF donates to support charitable and environmental programmes of the employee's choice if the employee has taken all three days of VSL within the year. In 2021, 25.1% of employees have volunteered generously towards community and social causes, putting in a total of more than 1,660 volunteer hours. The commitment level varies with the number of activities held each year, the length of time involved for each event, and when. Stakeholders & Communities • Regular community engagement activities and mall promotions • More than 1,660 volunteer hours clocked in 2021 by employees • Partnership/collaboration with tenants, suppliers and social enterprises for various activities/product offerings • Reverse vending machines at our malls collected more than 830,039 drink containers for recycling as at end-2021 • Ensuring health and safety of stakeholders in our properties • Regular stakeholder engagements • Positive customer experience Our Resources Our Value Drivers 2021 Value Created Annual Report 2021 141 Stakeholders and Communities