CapitaLand Integrated Commercial Trust - Annual Report 2021

Stakeholders Approach How We have Performed in 2021 Employees • OHS key performance indicators are linked to the remuneration of all employees and top management • • • All employees take ownership of OHS issues and are proactive in reporting all OHS-related incidences alongside non- compliance and non-conformities SOPs to respond to epidemic/pandemic outbreaks, including a 24- hour emergency response team HR department regularly updates employees about medical advice and travel alerts where necessar y Absentee rate 1 : 2.2% (2020: 2.3%) Work-related injury: 2 cases 2 (2020: 8 cases) Work-related fatality: 1 case (2020: 0 case) ESG-related training 3 : 98.6% (2020: 27.2%) EHS-related training: 21.5% (2020: 18.5%) Total EHS-related training hours: 1,640 hours Suppliers – vendors and service providers • To comply with local government and other legal requirements • Risk assessments are submitted if activities contain OHS hazards that may affect employees, tenants or visitors to the buildings • CapitaLand EHS Policy and House Rules on safety requirements are shared with the supply chain vendors • CapitaLand Supply Chain Code of Conduct initiative sets out the requirements for its supply chain vendors in legal compliance, anti-corruption, human rights, health and safety, and environmental management Preference for vendors with OHSAS 18001/ ISO 45001-certified or at least bizSAFE Level 3 certification Mandatory ISO 14001-certified for all cleaning contractors. Additional OHSAS 18001/ISO 45001 certification is encouraged. Term contractors used green-labelled cleaning and servicing products About 98% of term contractors was minimally bizSAFE Level 3 All suppliers with new and renewal contracts in 2021 signed CapitaLand’s Supply Chain Code of Conduct Non-compliance of local environment/OHS laws and regulations: 3 cases 4 Customers– shoppers, tenants and visitors • Emergency response procedures are in place to manage OHS risks • Periodic briefings such as safety talks and biannual emergency evacuation drills are conducted to familiarise tenants with the emergency response plan • Timely circulars and advisories on safe management measures serve as an effective communication tool to disseminate vital information • Tenant satisfaction surveys are conducted annually for our malls to gain timely insights on areas for further improvements. Similarly, we gather office tenants’ feedback through both annual and biennial surveys and other engagements with them Biannual evacuation drills were exempted and only virtual briefings and table-top exercises were held for fire wardens in 2021 due to the pandemic Deployment of thermal cameras for temperature screening at our properties until its exemption from 19 August 2021 Using technologies such as anti-microbial coating, UV disinfection robots at Tampines Mall and Funan, automatic escalator handrail disinfection at The Atrium@Orchard, and air disinfection system with PhotoPlasma Tenant survey conducted for feedback on facilities management Introduced the LumenAire™ UV Air Disinfection Solution to clean, disinfect and eliminate airborne pathogens in the air at Raffles City Singapore 1 Absentee rate is based on medical/hospitalisation leave taken by employees, regardless of whether it was a work-related illness or not, over total number of scheduled work days. 2 Based on work-related incidents that resulted in more than three days of medical leave or more than 24 hours of hospitalisation. Remedial actions were taken to ensure precautionary measures are in place to prevent future incidents. All affected employees have recovered and returned to work. 3 Included anti-money laundering courses. 4 These incidents occurred in late 2020 and were related to water test exceeding limit and fire safety. Corrective actions were promptly carried out and the relevant fines were paid in 2021. CapitaLand Integrated Commercial Trust 140 Health & Safety