CapitaLand Integrated Commercial Trust - Annual Report 2021

Investors To provide timely and consistent communication to investors and be a choice investment Employees To develop a high- performance work culture that embraces diversity and teamwork Suppliers To be a fair and reasonable buyer of goods and services and share industry best practices Engagement Channels • CICT website (www.cict.com.sg ) • Annual general meetings • SGXNet announcements • Annual reports • Biannual media and analysts results briefings • Roadshows, conferences, meetings, teleconferences • Tours of CICT’s properties Focus Areas • Long-term sustainable distribution and total returns • Business performance, expectations and strategies • ESG risks and opportunities Response • Drive active portfolio reconstitution • Manage portfolio and asset proactively • Manage capital prudently • Exhibit strong corporate governance • Create value via disciplined approach to acquisitions and divestments • Seek investor feedback during or after meetings and teleconferences • Committed to annual sustainability reporting • Participate in GRESB’s annual ESG survey • Build win-win partnerships Engagement Channels • Informal and formal staff communications • Employee engagement programmes - volunteer and recreation club activities • Employee engagement surveys • Performance appraisals • Teambuilding workshops/ training courses Focus Areas • Business strategy and development communication • Reward and recognition • Training and development • Work-life balance, employee welfare, health andwell-being Response • Communicate financial performance, target performance indicators, business strategy and employee engagement plan at communication sessions • Assess performance annually to review performance and identify training and development goals • Monitor occupational health and safety issues • Identify action plans to improve employee welfare and well- being • Launch online training on Fraud, Bribery & Corruption awareness completed by almost 100% of employees in 2021 Engagement Channels • Term contractor/vendor evaluation system • Collaborate with suppliers to manage EHS challenges • Sharing of the following information with supply chain: – CapitaLand’s EHS Policy – SOPs, contractor management guidelines and house rules for compliance Focus Areas • Fair and reasonable treatment • Alignment with EHS objectives and OHS practices Response • Recognise supply chain for exceeding standards in design and quality via feedback system • Collaborate to manage EHS challenges such as an epidemic outbreak • Monitor and report EHS performance quarterly • Evaluate term contractors/ vendors half-yearly via events, meetings and training sessions • Share CapitaLand’s Supply Chain Code of Conduct with suppliers which sets out the requirements in the areas of legal compliance, anti-corruption, human rights, health and safety, as well as environmental management – All suppliers with new or renewal contracts in 2021 signed CapitaLand’s Supply Chain Code of Conduct • Build win-win partnerships Annual Report 2021 143 Stakeholders and Communities