CapitaLand Integrated Commercial Trust - Annual Report 2021

“Our favourite malls are Tampines Mall, Plaza Singapura, ION Orchard and Jewel. CapitaLand malls have a well-curated selection of tenant mix and a variety of options that meet our needs. For example, we are here at Tampines Mall today to visit the telco shops. With working from home as the default arrangement, we tend to visit downtown malls during weekends. We are CapitaStar members and especially enjoy the convenience of converting our STAR$ to eCapitaVouchers and using them for our shopping.” Fei and Chris Wong “My family is a CapitaStar user, especially my hubby who will regularly redeem CapitaVouchers for our family’s shopping. Our favourite malls are Tampines Mall, Junction 8 and IMM Building as there are a wide variety of F&B options and we are very familiar with the offerings there. Despite the pandemic, we feel safe coming to malls with the safe management measures in place such as having sanitisers available everywhere.” Rie and family “My favourite malls are Plaza Singapura, Raffles City Singapore and Junction 8. I am also a CapitaStar member. As I am working from home, I get to visit Junction 8 frequently for grocery shopping and meals with my family.” Liz Low and family “We like coming to Westgate, IMM Building, Plaza Singapura and Raffles City Singapore. There are a good mix of offerings from dining to shopping. We particularly enjoy going to IMM Building for the well-priced items in its factory outlets. We also like the variety of food options in CapitaLand malls. While we shop, we enjoy using the CapitaStar platform to track the rewards and redeem eCapitaVouchers conveniently. We have adapted to the new norm with COVID-19 and will still come to the malls whenever we need to run certain errands, purchase things or have our meals.” Evan Loke and family Our Shoppers Annual Report 2021 157 Stakeholders and Communities