CapitaLand Integrated Commercial Trust - Annual Report 2021

“With the pandemic, we get to frequent the suburban malls near our home and visit the downtown malls over the weekends. We come to Junction 8 often given the variety of F&B options and also enjoy going to the cinema. We like the family-friendly offerings in CapitaLand malls such as Popular and Spotlight, which are the kids’ favourite stores. For online shopping, I regularly buy vouchers or order food online and subsequently redeem or collect them at the malls.” Janice Teo and family “Plaza Singapura is one of our favourite malls. It has a good mix of everything for everyone in my family. My family’s favourite outlets include Mothercare, Din Tai Fung and FIL. Today, we are here to do some Christmas shopping. We feel safe coming to the malls given the stringent measures in place and regular cleaning and sanitisation seen around the mall. Despite the growing trend of online shopping, we still like coming to mall to soak in the atmosphere which cannot be replicated online, especially during this Christmas season.” Jaime Chern and daughter “Our favourite CapitaLand malls include Westgate, Plaza Singapura, ION Orchard and Funan. We like the wide range of food, shopping and entertainment options at the malls and frequent the malls to dine and for the kids to play. We feel safe coming to the malls as there are safe management measures in place and visitors need to be fully vaccinated to be granted entry. We would use the CapitaStar app to earn and redeem STAR$ and offset purchases with eCapitaVouchers easily and conveniently. While we enjoy both online and offline shopping, my family still likes coming to the mall to shop as we can see, touch and feel the items we are buying.” Mia Loke and family “We really like Plaza Singapura and Jewel. At Plaza Singapura, we particularly appreciate offerings such as ART Friend, Daiso and Spotlight as we are into DIY crafts from time to time. It is also very convenient for grocery shopping at Cold Storage as well as plenty of dining options at the mall. Although online shopping is a new habit cultivated during the circuit breaker, it is still useful to be able to come to the mall and find everything conveniently, especially when you need something right away. There are certain things that you need to purchase physically. We only knew there were some ongoing discounts while walking around the mall after a meal and spontaneously decided to purchase a mattress just now which was on sale. This would not have happened if we were shopping online.” Sean and Kaela Montgomery CapitaLand Integrated Commercial Trust 158 Stakeholders and Communities

RkJQdWJsaXNoZXIy NTkwNzg=