CapitaLand Integrated Commercial Trust - Annual Report 2021

The investor relations and communication teams focus on proactive timely and clear communication with the investment community comprising Unitholders, potential retail and institutional investors, analysts and media journalists. Guided by our Unitholders’ Communication and Investor Relations Policy, we plan regular communication and programme to ensure effective engagements. Articulating strategy, business performance and prospects, CICT’s senior management and investor relations team engaged with over 460 institutional investors from close to 400 local and global companies through largely virtual meetings, post-results investor briefings, conferences, and roadshows in 2021. We had active discussions with our retail Unitholders via small/large group sessions throughout the year. Prior to our Annual General Meeting (AGM), we reached out to different retail Unitholder groups, including partnering with Securities Investors Association (Singapore) (SIAS) to engage them virtually. CICT’s AGMwas held by electronic means in April 2021 as Unitholders were not allowed to attend in person due to COVID-19 restriction orders in Singapore. Unitholders were invited to submit substantial and relevant questions ahead of the AGM and vote by appointing the Chairman of the Meeting as proxy at the meeting. All resolutions were passed at the AGM. The results were published on SGXNet and CICT’s website. Minutes of the meeting were also shared on CICT’s website. Our Investors Despite our shift to half-yearly reporting in 2021, we held analyst and investor virtual meetings quarterly to keep them abreast of our strategies and performance. Our half-year and full-year results briefings were streamed via ‘live’ webcast where CICT’s CEO Tony Tan communicated the financial and operational performance. Analysts and journalists could ask questions during the webcast, and viewers could post questions online. The webcasts were made available on-demand at CICT’s website after each briefing. CICT’s website is a key platform in keeping investors updated of CICT’s news on a timely basis. All news releases and announcements were uploaded on the website apart from SGXNet. Investors have the option to sign up for email alerts to receive CICT’s latest updates. Recognised for our investor relations and corporate governance practices, CICT was placed fifth with an overall score of 108.4 in the Singapore Governance and Transparency Index (REIT and Business Trust category). We maintained our score of 73 in the Governance Index For Trusts 2021. CICT remains in the FTSE Straits Times Index, FTSE4Good Index Series, MSCI Global Standard Indices, GPR General Indices and GPR 250 Indices, and other indices. UNITHOLDINGS BY INVESTOR TYPE (%) IDENTIFIED UNITHOLDINGS BY GEOGRAPHY (%) 2020 2021 2020 2021 2020 2021 Singapore 52.4 47.3 Hong Kong 7.0 7.3 Other Asia 8.3 8.4 UK 8.8 8.8 Europe (ex UK) 4.6 5.3 North America 15.8 18.7 Australia / New Zealand 2.8 3.6 Rest of World 0.1 0.6 2020 2021 CapitaLand Investment 28.9 22.6 Institutional Investors 49.2 50.6 Retail Investors 21.9 26.8 CapitaLand Integrated Commercial Trust 160 Stakeholders and Communities