CapitaLand Integrated Commercial Trust - Annual Report 2021

Male Female About 49% of the workforce possessed tertiary qualifications (Bachelor’s Degree, Master’s Degree/ Post Graduate). The employee turnover rate for 2021 was higher at 17.5% compared to 9.9% for 2020. This is in line with the global trend that we are seeing. NEW HIRES BY AGE AND GENDER VOLUNTARY TURNOVER BY AGE AND GENDER (2021) EMPLOYEE TURNOVER RATE Female Female 2020 Male Male 2019 2021 2021 2021 < 30 years 30 - 49 years >= 50 years < 30 years 30 - 49 years >= 50 years 3% 11% 2% 8% 47% 64% 12.5% 9.9% 17.5% 61% 76% 65% 68% 50% 25% 39% 22% 35% 24% EMPLOYEE PROFILE BY EDUCATIONAL QUALIFICATIONS 2021 2020 Others GCE O Level/ Industrial Diploma/ GCE A Level Bachelor’s Degree Master’s Degree/ Post-Graduate 4% 4% 30% 29% 19% 17% 39% 45% 8% 5% Positive Work Environment CICT is committed to providing a positive and vibrant workplace that promotes personal development, employee’s good health and well-being, and fulfilling careers. This is achieved through initiatives such as flexible hours and work arrangements, comprehensive medical benefits, and employee engagement programmes. Eligible employees enjoy a holistic compensation and benefits programme benchmarked against established industry practices. The incentives include paid maternity/paternity leave, time off for volunteer work, complimentary flu vaccinations, and a flexible medical and insurance plan that can be customised based on the needs of the employees and their families. Part-time employees are entitled to the same benefits as full- time employees, on a pro-rated basis. There were 27 employees who took maternity leave in 2021, and 24 of them returned to work in the same year. Paid paternity leave is also granted to male employees. 12 male employees took paternity leave during the year. Employee Engagement CICT supports opportunities for management- employee engagements to foster a vibrant and productive workforce. Employees can highlight issues and feedback through various channels such as the staff communication session, which allows BUs and CICT’s CEO and management team to update employees on the Trust’s business results and operational performance and to address any work concerns. Another platform is the CapitaLand intranet, which updates employees on the Group’s latest developments, employment policies, benefits, corporate governance and ethics. All new hires are required to undergo an orientation programme that assimilates them to CapitaLand’s business operations, strategy, core values and management philosophy. CapitaLand Integrated Commercial Trust 166 Stakeholders and Communities