Areas of Focus 2022 Performance CICT's Commitments Dynamic Human Capital • Male:Female ratio of 43:57 • 78% of senior management are female • 22.5 training hours per staff • 4,790 hours of ESG-related training • 3,107 hours of EHS-related training • No reported incident relating to discrimination, child labour or forced labour • Adopt consistent, equitable, and fair labour policies and practices in rewarding as well as developing staff Healthy and Safe Buildings • Four employee work-related injuries • Zero employee work-related fatality and permanent disability • Two contractor work-related injury • Zero contractor work-related fatality and permanent disability • Safety time out inspections conducted for all properties • Provide a work environment that is safe and contributes to the general well-being of its stakeholders • Zero incidents of staff fatality and permanent disability • Zero incidents of contractor fatality and permanent disability Proactive Customer Relationship Management • Annual survey conducted for retail tenants • 1,866 volunteer hours by employees • 70 ESG-related courses held for employees • Two evacuation drills conducted for all properties • Annual/Biennial tenant satisfaction surveys. Portfolio tenant survey expected to be conducted in 2Q 2023. • Community engagement activities • Encourage employee volunteerism • Ensure emergency response procedures are in place • Conduct periodic safety briefings such as biannual emergency evacuation drills Robust Supply Chain Management • Four1 cases of non-compliance of local environment/OHS laws and regulations • All term contractors are minimally bizSAFE Level 3 certified at point of contract award • 100% of suppliers with new and renewal contracts signed CapitaLand Supply Chain Code of Conduct • To comply with local government and other legal requirements • Preference for vendors with ISO 45001 or minimally bizSAFE Level 3 certification • Compliance to CapitaLand Supply Chain Code of Conduct Sustainable Operation Excellence • Retained ISO 45001 certification for its OHS Management System • Maintain ISO 45001 certification for its OHS Management System SOCIAL 1 Despite efforts to ensure compliance, the Singapore operations incurred four non-compliant incidents relating to environment, fire safety and workplace safety. Root causes were identified through investigations, and corrective actions were taken immediately. GOVERNANCE Integrated Sustainability Report 2022 35 Commitments & Progress
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