SUPPLYCHAINMANAGEMENT CICTadopts the CapitaLand SupplyChain Code of Conduct, which sets out the requirements for responsible behaviours in the areas of business integrity and ethics such as anti-bribery and corruption, labour laws and human rights, health and safety, as well as environmental management. In addition to complying with local regulations and other legal requirements, all CICT suppliers and service providers must acknowledge and adhere to the Code of Conduct and are subject to penalties in the event of any breaches or failure to remedy any breaches. 100% of our suppliers with new or renewal contracts have signed the CapitaLand Supply Chain Code of Conduct in 2022. The vendors are also briefed on CapitaLand’s Environmental, Health and Safety (EHS) policy to ensure that they are trained and qualified on EHS measures. Only pre-qualified contractors are invited to tender for CICT’s projects. The pre-qualification requires contractors to meet the CLI's stringent selection criteria, including its EHS requirements such as ISO 14001 / ISO 45001 certifications or attainment of national certification. All CICT's term contractors and service providers are minimally bizSAFE Level 3 certified at point of contract award. More information on our occupational health and safety performance can be found under Stakeholders and Communities, Commitments & Progress in this report. CAPITALAND HOST PROGRAMME While CLI's and CICT’s supply chain are expected to adhere to strict standards of business code of conduct and deliver high level quality products and services, the group also work to ensure that service providers are aligned with our target level of service delivery through the CapitaLand HOST programme. The HOST framework serves as a customer service standard for all our service partners and their staff. The acronym HOST stands for Hassle free, Operational excellence, Serve with passion and Trustworthy, the attributes on which CapitaLand’s service culture are built. The aimof HOST is to achieve a high standard of service deliveryand hospitality experience to tenants and visitors of CapitaLand properties. To ensure the desired service outcomes, we work closely with our service partners for regular competency trainings that covers the HOST framework. Separately, the StarHOSTAwardswas incepted to recognise servicepartnerswhohavedemonstrated outstanding commitment to service excellence. 30 CICT Star HOST Winners in 2022 OBJECTIVE: To be a fair and reasonable buyer of goods and services and share industry best practices Integrated Sustainability Report 2022 65 Stakeholders and Communities Our Suppliers
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