UPHOLDING THE RIGHT TO FREEDOM OF ASSOCIATION CICT respects its employees’ right to freedom of association and their right to join trade unions. CICT is guided by the Industrial Relations Act that allows trade unions in Singapore to represent employees for collective bargaining, providing them an avenue to address any industrial disputes. A cordial working relationship with the unions is maintained, which promotes positive working conditions and improves productivity for the mutual benefit of employees and the Trust. 55% of CICT’s workforce in Singapore were covered by collective agreements. Notwithstanding this, all other CICT overseas employees who are not covered by collective bargaining agreements will have their key employment terms aligned to the relevant legislation in the countries they operate in. CULTIVATING A POSITIVE WORK ENVIRONMENT CICT recognises that a positive work environment is essential to attract, motivate and retain talent. Personal development, health and work-life harmony are promoted through CLI’s overall well-being programme. Employee benefit programmes are designed to provide various options catering to different needs and these include flexible medical and insurance plans, flexible work arrangements, and employee wellness activities. Part-time employees are also entitled to the same benefits on a pro-rata basis. The robust performance management system ensures that all employees receive regular performance and career development reviews. In our commitment to responsible business practices and ensuring the financial security of our employees, CICT adheres to the respective social security contribution or pension plan obligations of the countries where it operates. For instance, CICT and its employees make monthly contributions to the employees’ Central Provident Fund4 (CPF) accounts in accordance with the prevailing regulations in Singapore. The voluntary turnover rate provides insights into employee satisfaction, engagement, and organisational health. In 2024, the voluntary turnover rate was healthy at about 11%, indicating high employee engagement and good organisational health. Voluntary turnover by Gender Voluntary turnover by Age 68% Female 32% Male 70% 30-50 years old 19% <30 years old 11% >50 years old EMPLOYEE WELLNESS CICT is committed to ensuring a safe work environment that supports the well-being of its employees. As part of the well-being programme, ongoing support through financial assistance, employee assistance, and healthcare hotlines are offered to employees in need. In 2024, a range of health and wellness programmes were organized to promote a healthier and more balanced lifestyle. These included fitness activities such as yoga, zumba, and pilates, mental wellbeing talks on sleep management and self-improvement, creative workshops, insights on traditional Chinese medicine, workplace relationship-building, financial literacy, as well as community runs. Annual health screening programmes are also made available for employees, and more than 35% employees in Singapore participated in 2024. 4 The CPF is a comprehensive social security savings plan introduced by the Singapore government to enforce savings by salaried workers for a more secure retirement. 49 Sustainability Report 2024
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