Social Engaging Our Stakeholders Our Employees MAKING A DIFFERENCE VIA COMMUNITY ENGAGEMENT AND VOLUNTEERISM Employees who wish to participate in volunteering activities are granted up to three days of Volunteer Service Leave (VSL) to encourage them to give back to society. As part of our efforts to recognise and acknowledge employees’ social contribution as volunteers, CHF, the philanthropic arm of CapitaLand Group, donates to an employee’s choice of charitable and environmental programmes, if the employee has taken all three days of VSL within the year. In 2024, more than 30% of CICT employees generously volunteered for community and social causes, putting in about 940 volunteering hours. The level of commitment varies based on the number of activities held each year and the time involved in each event. Notably, CICT employees participated in a group volunteer initiative to deliver bread to seniors in need of community support. CICT employees demonstrated their commitment to social responsibility by volunteering to deliver bread to seniors in need. EMPOWERING THE WORKFORCE WITH FUTURE-READY SKILLS CICT is committed to empowering its future-ready workforce, channeling up to 3% of its annual wage bill towards learning and development programmes. A future-ready workforce is cultivated through CLI’s in-house initiatives such as the Learning CAREnival and the Building Capability Framework. Overall, approximately 99% of CICT’s global workforce attended at least one learning session, and the average training hours completed by each employee for the year was about 28 hours. More than 98% of CICT’s employees attended at least one ESG training in 2024. Close to 98% of employees participated in digital learning, clocking over 2,600 digital training hours in 2024. Employees can participate in certified skills training programmes, personal development courses, and industry seminars and conferences. Eligible employees may apply for a maximum of 10 days of paid leave annually for examinations supported by CICT. In 2024, CICT’s employees who are licensed representatives as recorded by MAS completed over 50 training hours per employee, which was above the minimum requirement by MAS5. 5 The average training hours per licensed representative for 2023 was previously reported as 52.5. This number has been corrected to 46.5 after removing duplicated system records. Average training hours per employee 28 More than total training hours in 2024 13,000 FOSTERING A CONNECTED AND ENGAGED WORKFORCE At CICT, we are committed to fostering a dynamic and engaged workforce through active employee participation. Open communication is encouraged via multiple feedback channels for employees to obtain a fair review and ensure a prompt response to concerns relating to any aspect of their employment. This includes harassment, grievance handling, and whistle-blowing policies applicable to all employees. CLI’s Voice of Employees (VoE) platform provided a confidential avenue for anonymous feedback on any work-related matters and to provide suggestions to enhance employee experience. Employees could also raise their concerns to a higher level of management or the Human Resource (HR) department. 50 CapitaLand Integrated Commercial Trust
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