Stakeholders and
Why We Engage
Issues/Interests
How We Engage
(Examples)
Investors
• To create an informed
perception of CMT,
manage investors’
expectations and
promote a positive
investment environment
• Business performance
• Business expectations
and strategy
• Economic, social and
environmental concerns
• Annual general meetings
• SGXNet announcements
• Annual reports, results
briefings to analysts and
media, webcasts
• Website updates
• Roadshows, conferences
and meetings
• Tours of CMT’s malls
Employees
• To develop employees to
achieve their optimal
levels, align their
personal goals with
company performance
and create a positive
work environment for
them
• Communicating business
strategy and
developments
• Reward and recognition
• Training and
development
• Employee wellness
• Intranet, emails, staff
communication and
informal breakfast
sessions
• Recreational and team
building activities
• Employee engagement
surveys
• Performance appraisals
Community
• To contribute to the
communities in which we
operate
• Philanthropy
• Environment
• Employee volunteerism
• Donations to non-profit
organisations
• Management of
environmental, social and
governance issues
ENVIRONMENT
To ensure that our actions in operating CMT’s malls are environmentally friendly and that we follow
green practices in the office, we have adopted an Environmental Management System (EMS) which
was certified to the ISO 14001 international standards in 2007. ISO 14001 is an internationally
recognised standard for the environmental management of businesses. We review new or update
existing legal requirements for the EMS every quarter and evaluate compliance annually. In 2014, we
complied fully with the environmental laws and regulations in Singapore and there was no
environmental non-conformance.
As part of the CapitaLand group, we adhere to the group’s Green Buildings Guidelines (GBG) which
is an in-house guide developed since 2007 and regularly reviewed to ensure continual improvement.
We strive to implement the GBG at all stages of a development project, from feasibility, design,
procurement and construction to operations.
The GBG includes an Environmental Impact Assessment (EIA) which is carried out during the
feasibility stage of any development project. The EIA helps to identify any environmental threats or
opportunities related to the project site and its surroundings, including aspects such as air quality,
noise, possible floods, biodiversity, connectivity, heritage and resources. All significant findings of
the EIA and their cost implications have to be tabled as part of the investment project paper
submitted to the Board of Directors for approval. At the procurement stage, in accordance with the
Leading with Confidence | 103
