series of pre-evaluated training courses, via CapitaLand’s intranet. In addition, we have established
an online learning platform which offers more than 400 programmes, to encourage staff to learn
continually and offer them wider choices in terms of courses.
In 2014, staff clocked an average of 52 training hours per employee, which was well above the
recommended industry guide of 40 hours. Approximately 98.1% of staff attended at least one training
event. We encourage employees to upgrade themselves by attending courses or obtaining
professional qualifications relevant to their work. Employees are granted paid examination leave for
their studies. For full-time staff, examination leave is up to 10 days per calendar year.
Throughout the year, our employees also participated in study visits to overseas malls in China and
Malaysia to network and gain insights to interesting retail concepts outside Singapore.
For members of the senior management team with proven track records and leadership potential, we
partner with CapitaLand Institute of Management and Business (CLIMB) to provide leadership and
management programmes to sharpen their management, leadership and business skills.
ENGAGING OUR PEOPLE
We believe it is important to integrate and engage staff across Singapore through regular
communication. Staff communication sessions by senior management are conducted at least twice
a year. During these staff communication sessions, information on financial results and key business
focus are shared with employees. These sessions include a question and answer session, where
employees can ask questions and management seeks to gather feedback from them.
The CapitaLand’s intranet is a valuable platform for employees to find out the details of employment
terms, benefits, human resource policies and practices including the whistle-blowing policy, as well
as ethics and code of business conduct policies. CapitaLand also publishes an e-newsletter
‘iConnect’ to provide quarterly updates to employees on the latest development within CapitaLand,
including highlights of the staff communication sessions, key strategies and shareholder
engagement efforts.
We regularly organise recreational, team building events and brainstorming workshops to reinforce
organisational cohesiveness as part of our concerted efforts to engage our workforce. In 2014,
activities such as complimentary health screenings, free flu vaccinations and health-related activities
were organised to encourage a well-balanced and healthy lifestyle among employees. Recreational
activities also included a family day and an annual dinner and dance party.
We also supported annual national campaign ‘Eat with Your Family Day’ in May 2014 by giving
employees time off to leave offices earlier to dine with their families.
To provide our employees with a better work-life balance, we have a flexible work arrangement policy
which permits flexible working hours, working from home or part-time work arrangements.
PROMOTING FAIRNESS AND DIVERSITY
We define our human resource policy on equal opportunities and fair employment practices and all
job applicants are treated fairly regardless of ethnicity, age or gender. As part of the CapitaLand
group, we adhere to the group’s policies on non-discriminatory employment practices. CapitaLand
has signed the Employers Pledge for Fair Employment Practices with The Tripartite Alliance for Fair
Employment Practices and also upholds the spirit of international human rights conventions, such as
the Universal Declaration of Human Rights and the International Labour Organisation Conventions,
against discrimination in any form and coerced labour.
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