Environmental, social and governance (ESG) issues are critical to creating a sustainable future for
CMT, our stakeholders and society. By integrating ESG considerations into our operations, we believe
that we can manage our business better and create long-term value for all stakeholders.
Our approach to sustainability incorporates considerations relating to:
Environmental
• Effective management of processes to mitigate key
environmental risks
Social
• Superior policies and practices to recruit and retain
employees
• Improvement of workplace health and safety
• Maintenance of strong community relations
Governance
• Integrity in all aspects and commitment to the highest
standards of good governance, transparency and
accountability
Since September 2007, CMT has been a constituent of FTSE4Good Global Index, which was
designed to facilitate investment in companies that meet globally recognised corporate responsibility
standards.
To shape our understanding of the ESG issues that we must address in our everyday business, we
continually keep abreast of developments in our industry and engage our stakeholders. We cultivate
our stakeholder relationships through regular and systematically planned forms of dialogue such as
conferences, workshops, roadshows and surveys and sometimes, through informal ways as well.
Stakeholder Engagement
Stakeholders and
Why We Engage
Issues/Interests
How We Engage
(Examples)
Shoppers
• To understand our
shoppers’ needs and
improve the appeal of
CMT’s malls
• Shopping malls with
family-friendly facilities
• Easy access to public
transport
• Greater convenience to
enhance shopping
experience
• Advertisements and
promotional events
• Focus groups and
surveys
• Online and mobile
platforms
• Social media
• Loyalty programmes
Tenants
• To understand our
tenants’ needs and
concerns as well as help
drive shopper traffic to
their stores
• Opening of new shops
or malls
• Learn from successful
companies
• Knowledge sharing
• Informal tenant
gatherings
• Biz+ Series events
• Joint promotions and
partnerships
• Retailer forums
Sustainability
102 | CapitaMall Trust Annual Report 2014
