Capitaland Mall Trust - Annual Report 2015 - page 60

58 CapitaLand Mall Trust
Annual Report 2015
Sustainability Management
Environmental, social and governance (ESG) issues are critical to creating a sustainable future for CMT,
our stakeholders and society. By integrating ESG considerations into our operations, we believe that we can
manage our business better and create long-term value for all stakeholders.
Our approach to sustainability incorporates considerations relating to:
Since September 2007, CMT has been a constituent of FTSE4Good Global Index, which is designed to facilitate
investment in companies that meet globally recognised corporate responsibility standards.
To shape our understanding of the ESG issues that we must address in our everyday business, we continually
keep abreast of developments in our industry and engage our stakeholders. We cultivate our stakeholder
relationships through regular and systematically planned forms of dialogue such as conferences, workshops,
roadshows and surveys.
Environmental UÊ vviV̈Ûiʓ>˜>}i“i˜ÌʜvÊ«ÀœViÃÃiÃÊ̜ʓˆÌˆ}>ÌiʎiÞÊi˜ÛˆÀœ˜“i˜Ì>ÊÀˆÃŽÃ
Social UÊ -Õ«iÀˆœÀÊ«œˆVˆiÃÊ>˜`Ê«À>V̈ViÃÊ̜ÊÀiVÀՈÌÊ>˜`ÊÀiÌ>ˆ˜Êi“«œÞiiÃ
UÊ “«ÀœÛi“i˜ÌʜvÊܜÀŽ«>ViÊ i>Ì Ê>˜`ÊÃ>viÌÞ
UÊ >ˆ˜Ìi˜>˜ViʜvÊÃÌÀœ˜}ÊVœ““Õ˜ˆÌÞÊÀi>̈œ˜Ã
Governance UÊ ˜Ìi}ÀˆÌÞʈ˜Ê>Ê>ëiVÌÃÊ>˜`ÊVœ““ˆÌ“i˜ÌÊ̜ÊÌ iÊ ˆ} iÃÌÊÃÌ>˜`>À`ÃʜvÊ}œœ`
governance, transparency and accountability
Stakeholder Engagement
Stakeholder and
Why We Engage Issues/Interests How We Engage (Examples)
Shoppers
UÊ /œÊ՘`iÀÃÌ>˜`ʜÕÀÊà œ««iÀýÊÊ
needs and improve the appeal of
our malls
UÊ - œ««ˆ˜}ʓ>ÃÊÜˆÌ Êv>“ˆÞ‡Ê
friendly facilities
UÊ >ÃÞÊ>VViÃÃÊ̜ʫÕLˆVÊÌÀ>˜Ã«œÀÌ
UÊ Ài>ÌiÀÊVœ˜Ûi˜ˆi˜ViÊ̜Êi˜ >˜ViÊÊ
shopping experience
UÊ `ÛiÀ̈Ãi“i˜ÌÃÊ>˜`Ê«Àœ“œÌˆœ˜>ÊÊ
events
UÊ œVÕÃÊ}ÀœÕ«ÃÊ>˜`ÊÃÕÀÛiÞÃ
UÊ "˜ˆ˜iÊ>˜`ʓœLˆiÊ«>ÌvœÀ“Ã
UÊ -œVˆ>Ê“i`ˆ>
UÊ œÞ>ÌÞÊ«Àœ}À>““iÃ
Tenants
UÊ /œÊ՘`iÀÃÌ>˜`ʜÕÀÊÌi˜>˜ÌýÊÊ
needs and concerns as well as
help drive shopper traffic to our
malls
UÊ "«i˜ˆ˜}ʜvʘiÜÊà œ«ÃʜÀʓ>Ã
UÊ i>À˜ÊvÀœ“ÊÃÕVViÃÃvՏÊÊ
companies
UÊ ˜œÜi`}iÊà >Àˆ˜}
UÊ ˜vœÀ“>ÊÌi˜>˜ÌÊ}>Ì iÀˆ˜}Ã
UÊ ˆâ³Ê-iÀˆiÃÊiÛi˜ÌÃ
UÊ œˆ˜ÌÊ«Àœ“œÌˆœ˜ÃÊ>˜`ÊÊ
partnerships
UÊ Àii˜Êi>ÃiÃ
UÊ ,iÌ>ˆiÀÊvœÀՓÃ
Investors
UÊ /œÊVÀi>ÌiÊ>˜Êˆ˜vœÀ“i`Ê«iÀVi«Ìˆœ˜ÊÊ
of CMT, manage investors’
expectations and promote a
positive investment environment
UÊ ÕȘiÃÃÊ«iÀvœÀ“>˜Vi
UÊ ÕȘiÃÃÊiÝ«iVÌ>̈œ˜ÃÊ>˜`ÊÊ
strategy
UÊ Vœ˜œ“ˆV]ÊÜVˆ>Ê>˜`ÊÊ
environmental concerns
UÊ ˜˜Õ>Ê}i˜iÀ>Ê“iï˜}Ã
UÊ - 8 iÌÊ>˜˜œÕ˜Vi“i˜ÌÃ
UÊ ˜˜Õ>ÊÀi«œÀÌÃ]ÊÀiÃՏÌÃÊLÀˆiw˜}ÃÊÊ
to analysts and media, webcasts
UÊ 7iLÈÌiÊÕ«`>ÌiÃ
UÊ ,œ>`à œÜÃ]ÊVœ˜viÀi˜ViÃÊ>˜`ÊÊ
meetings
UÊ /œÕÀÃʜvÊ /½Ãʓ>Ã